Privacy Policy

Last updated: August 2, 2026

UpSports Academy ("we", "our", "us") respects your privacy. This policy explains how we collect, use, and protect personal information when you visit our website, enroll in programs, or communicate with us.

1. Information We Collect

• Student & parent details: name, date of birth, gender, contact number, email, address, emergency contact, and enrollment information.
• Payment information: billing records, fee history, and transaction references (we do not store full card details on our servers when processed via secure payment providers).
• Website usage: browser type, pages visited, and cookies required for site functionality.
• Communications: messages sent via contact forms, WhatsApp, email, or trial booking requests.

2. How We Use Your Information

• To manage enrollments, attendance, fees, and academy communications.
• To send training updates, fee reminders, announcements, and service-related notifications (including WhatsApp where opted in).
• To improve our programs, website, and customer support.
• To comply with legal, safety, and safeguarding obligations.

3. WhatsApp & Notifications

If you provide a mobile number and consent to notifications, we may send academy-related messages such as fee reminders, payment confirmations, class updates, and enrollment information via WhatsApp or SMS. You may request to opt out of non-essential messages by contacting the academy office.

4. Sharing of Information

We do not sell personal data. We may share information only with trusted service providers (payment processors, messaging platforms, hosting providers) or when required by law, safeguarding policies, or tournament/regulatory authorities.

5. Data Security

We use reasonable technical and organisational measures to protect personal information. However, no online system is completely secure, and you share information at your own risk when using the internet.

6. Children's Privacy

Our services involve youth football programs. Parent or guardian consent is required for enrollment of minors. We collect only information necessary for training, safety, and administration.

7. Data Retention

We retain records for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. You may request correction or deletion of certain data where applicable by law.

8. Your Rights

Depending on your location, you may have rights to access, correct, or request deletion of your personal data. Contact us to submit a privacy request.

9. Cookies

Our website may use essential cookies for functionality and performance. You can control cookies through your browser settings.

10. Contact Us

For privacy questions or requests, email info@upsportsacademy.ae or use our Contact page.